Firing Your Clients

By | June 12, 2006

Recently, I had a client whom I had a number of times would like to say to him: “Sorry S…., I would like to stop doing business with you!" This is a client who constantly raise his voice at you and calls you every 30 mins. Calls you on the weekend and always says the big Fxxx & Bullshit words. In fact, he is happy with our service but because he is such an inconsiderate and a rude man; it makes it so difficult to do business with him. This is one client whom I think deserves to be on a ‘firing" list. Here are 11 more that you and I if we come across should definitely fire:

  1. THE DISILLUSIONED consistently expresses disappointment with your work even though it is of good quality and conforms to spec. A client who is constitutionally incapable of appreciating your work is not a client you should be involved with.
  2. THE SUSPICIOUS consistently expresses a lack of trust, disdain for your work, or questions your integrity. A client who is constitutionally incapable of trusting in your expertise is not a client you should be involved with.
  3. THE CHISELER consistently complains about your bill, even though it conforms to the estimate they agreed to. A client who is constitutionally incapable of honoring a deal is not a client you should be involved with.
  4. THE BULLY consistently is verbally abusive or threatening to you.
  5. THE SOMETHING-FOR-NOTHING consistently increases the scope of the project but refuses to pay for the additional work. A client who is constitutionally incapable of offering additional value in exchange for additional value is not a client you should be involved with.
  6. THE SLOW PAY consistently pays invoices late. In any business, cash flow is king. A client who is constitutionally incapable of paying a bill on time for work that was delivered on time is not a client you should be involved with.
  7. THE FLAKE consistently is late meeting responsibilities, but still holds you to the original schedule. A client who is constitutionally incapable of understanding that in order for a project to be delivered on-time, everyone must meet their obligations is not a client you should be involved with.
  8. THE LIAR consistently lies to you. A client who is constitutionally incapable of being honest with you is not a client you should be involved with
  9. THE CLINGER consistently makes unreasonable demands regarding your availability. A client who is constitutionally incapable of applying a “reasonable man" standard to requests for your time is not a client you should be involved with.
  10. THE BLACKMAILER consistently refuses to pay an invoice until you perform additional work at no charge. A client who is constitutionally incapable of engaging in good-faith dealings is not a client you should be involved with.
  11. THE MONEY PIT consistently is unprofitable. A client who is constitutionally incapable of offering you a fair rate for your services is not a client you should be involved with.

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